Our support team is available by email or phone Monday to Friday from 8:30 am to 5:30 pm. We aim to respond to new tickets within 24 hours or the next business day.
Before Contacting Support
We will work with you to solve your support request as soon as possible. It will greatly assist the process if you firstly consider the following questions:
- Do you classify the issue as a bug or a feature request?
- Is it possible to replicate the issue on demand?
- Is the issue computer specific? Can it be replicated on other computers?
- Does the issue happen in the latest available version of the software?
- Does a debug version of the software generate and error report?
- Is it possible to provide data that will enable support to replicate this issue?
- Is secure desktop share using TeamViewer an option if needed?